Listen Up!

A short clip by Julian Treasure on the importance of listening.

Sharing Personal Stories

Sharing stories is a great way of making an organisation more effective.

Valued Resource

There are six words that can make you a valued resource at work!

How We Use Social Media

We have taken a different approach in the use of social media as compared with many others.

Corner Your Customer Like a Rat in a Trap and Then Close the Door

Corner Your Customer Like a Rat in a Trap and Then Close the Door – a sample chapter of our eBook ‘How To Lose Customers Without Really Trying – The A-Z Guide