There’s more to understanding Appreciative Inquiry than just theory.
How We Use Social Media
We have taken a different approach in the use of social media as compared with many others.
Corner Your Customer Like a Rat in a Trap and Then Close the Door
Corner Your Customer Like a Rat in a Trap and Then Close the Door – a sample chapter of our eBook ‘How To Lose Customers Without Really Trying – The A-Z Guide
Dealing with Customer Complaints
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In this post we cover a theme that is essential for good customer service. It’s also a golden rule that should always be used when talking to people.
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