If you are reflecting or planning for 2012, here are some wise words to consider. Particularly – What, Where, When, How, Why, and Who.
Baxter, The Therapy Dog
09/11/2011 by Leave a Comment
The moving story of Baxter, the therapy dog, whose presence comforted people nearing the end of their lives in palliative care.
4-Year Old Customer
14/09/2011 by Leave a Comment
A story about a 4-year old boy that shows how you can provide excellent customer service.