Finding Gold Nuggets

06/10/2011 by Leave a Comment

Human ‘gold nuggets’ – and finding the real thing, rather than ‘fools’ gold’!

Filed Under: Featured, Relationships, Reputation

Customer Service, Hello?

05/09/2011 by Leave a Comment

The story of of a convenience store that wasn’t very convenient! And as for customer ‘service’? I think not!

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The Ideal Client

24/08/2011 by Leave a Comment

The ideal client usually determines how successful we are when we work with an organisation.

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Customer Service Extremes

01/08/2011 by Leave a Comment

A story about customer service – at its best and worst!

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Public Speaking Levels

28/07/2011 by 1 Comment

Here are three levels of public speaking we’ve noticed in our years of experience in delivering speeches and running our public speaking program.

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