Everybody needs one of these mobile (cell) phones :)
Appreciative Inquiry ‘Being’
30/03/2011 by 1 Comment
There’s more to understanding Appreciative Inquiry than just theory.
Dealing with Customer Complaints
14/02/2011 by 2 Comments
In this post we cover a theme that is essential for good customer service. It’s also a golden rule that should always be used when talking to people.
Soft Wired for Empathy
14/08/2010 by Leave a Comment
Fascinating talk by Jeremy Rivkin about how human beings are ‘soft-wired’ for empathy.