Customer Service Extremes

01/08/2011 by Leave a Comment

A story about customer service – at its best and worst!

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Public Speaking Levels

28/07/2011 by 1 Comment

Here are three levels of public speaking we’ve noticed in our years of experience in delivering speeches and running our public speaking program.

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Justice: Concrete, Steel & Paint

04/07/2011 by Leave a Comment

A powerful short clip of a documentary on restorative justice.

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Bill Cosby – Inspirational Speech

29/06/2011 by Leave a Comment

The importance of ‘being you’.

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Appreciative Inquiry: The Simultaneous Principle

16/05/2011 by 1 Comment

The Simultaneous Principle of Appreciative Inquiry: the questions we ask determine what we find!

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