Dealing with Customer Complaints

In this post we cover a theme that is essential for good customer service. It’s also a golden rule that should always be used when talking to people.

Zoo Kidz

Here’s a brief post on our new program for grade 5 & 6 primary school students.

Soft Wired for Empathy

Fascinating talk by Jeremy Rivkin about how human beings are ‘soft-wired’ for empathy.