Customer Service Extremes

A story about customer service – at its best and worst!

Public Speaking Levels

Here are three levels of public speaking we’ve noticed in our years of experience in delivering speeches and running our public speaking program.

Justice: Concrete, Steel & Paint

A powerful short clip of a documentary on restorative justice.

Bill Cosby – Inspirational Speech

The importance of ‘being you’.

Appreciative Inquiry: The Simultaneous Principle

The Simultaneous Principle of Appreciative Inquiry: the questions we ask determine what we find!